Frequently asked questions
Where does your sea moss come from?
Our sea moss is wild-harvested in the protected waters of St. Lucia by farmers we work with directly. It's dried by the sun by day and the moon by night, then lab-tested to make sure every batch is pure and free from harmful bacteria before it reaches our kitchen in London.
What does sea moss gel taste like?
On its own, very little, and customers add it to sweet and savoury recipes alike. There's a gentle sea-and-lime scent, which is completely normal: it's 100% natural and comes from the ocean.
What's the difference between sea moss gel and powder, capsules or gummies?
Gel is the whole sea moss, soaked and blended fresh — nothing extracted, concentrated or dried out. Powders and capsules are far more processed, and because they're so concentrated you need to drink a lot of water alongside them to properly hydrate and absorb it — it's a bit like eating sawdust. Gummies are usually mostly sugar, and a lot of what's on the market now is mass-produced using imitation sea moss rather than the real thing.
Is sea moss vegan?
Yes — it's a plant-based sea vegetable, so it's entirely vegan and vegetarian.
Why has my sea moss arrived a different colour, or with a slight smell?
A little variation is completely normal — every jar is handmade in small batches rather than mass-produced in a factory, so the exact colour, texture and scent can shift slightly from batch to batch. It doesn't mean anything's wrong with it.
How do I store it?
Keep it refrigerated at all times and use within the timeframe on the jar — every jar carries its made-on date. For longer storage, freeze it in ice-cube trays and thaw a portion as you need it.
How much should I take, and how often?
Every batch is third-party lab tested, and our sea moss isn't concentrated enough in iodine for a normal serving to be a concern — you'd need to eat three 340ml jars in a single sitting before that became something to worry about. Most people enjoy 1–2 tablespoons a day, stirred into a smoothie, porridge or tea.
How much does delivery cost?
UK delivery is £5 on all orders
My order hasn't arrived — what do I do?
Sorry about that! Message us on WhatsApp or email bianca@mylasmoss.com and we'll track it down straight away. Because our jars are made fresh to order, we ask that you flag anything more than 3 days late so we can sort a replacement before it affects freshness.
Can I change my delivery address after ordering?
Yes, as long as your order hasn't been dispatched yet. Message us on WhatsApp or email before 9am and we'll update it for you. Once an order's been dispatched we're not able to make changes.
Can I pause, skip or cancel my subscription?
Yes, anytime, from your account, there's no minimum term and no cancellation fee. Skip a delivery if you're stocked up, or cancel outright if it's not for you.
Can children take sea moss?
Yes! Myla's Moss started with our own daughter. Sea moss offers essential minerals that support growing bones, natural energy and healthy immune systems. Parents often start little ones with a teaspoon rather than a full tablespoon.
Is it safe during pregnancy or breastfeeding?
Sea moss is a natural wholefood many customers enjoy through pregnancy and breastfeeding, but because it's naturally rich in iodine, we'd always recommend checking with your GP or midwife first to make sure it fits your individual needs.
What's your returns policy?
Because every jar is made fresh to order, we can't accept returns once it's left our kitchen. If anything arrives damaged or isn't right, message us within 48 hours and we'll replace it or refund you - no fuss.
Do you offer wholesale or stockist pricing?
We do - email us at bianca@mylasmoss.com with a bit about your shop or business and we'll send over pricing and minimum order details.
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