Frequently Asked Questions
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It is very normal for your gel to lose it "gel like form' during shipping. All Seamoss Gel products should be placed in the fridge for at least 2hours to allow the gel to form to the correct consistency
Our sea moss is naturally grown and harvested in the waters of the St.Lucia.Those that harvest our Seamoss work very closely with the government to ensure to waters remain protected. Once harvested it then goes through a drying process and dries by the sun by day and by the moon by night, once the drying process is completed it is then sent for testing to ensure our sea moss is healthy and free from any harmful bacterias before packing and shipping.
We prepare your Seamoss within 24hours from when you have placed your order. We then ship your Seamoss on a next day service full tracked via royal mail.
It has no taste on its own which is why it’s versatile to use in multiple recipes both sweet and savory. There is a slight sea/lime smell however this is very normal after all it is 100% organic and comes from the sea.
We suggest you take no more than 2 tablespoons of sea moss gel daily. You may wish to start off by taking 1 tablespoon to get used to the taste.
Sea Moss Gel: This is a short life product and needs to be stored in a cold environment. Please refrigerate immediately (upon arrival please store Sea Moss Gel for at least 2hours before use) and consume within 14 days upon arrival, always check the “best before date” on the top of the lid. Sea Moss Gel can also be frozen, it is convenient to use an ice cube tray and fill it with Sea Moss Gel. When it is completely frozen, wrap it in an airtight pouch bag, don’t keep it open. It is very convenient to have the portion size moss ready on hand when needed. This should be used within 6 months.
Rub a thin layer of seamoss on clean skin and let sit for 30 minutes. Before rinsing off with warm water and apply sensitive moisturiser
Yes! Seamoss is great for kids. It helps to build and strengthen Strong bones and offers brain support. It contains essential minerals that your child needs, gives them a natural boost of energy and strengthens Their immune support.
We soak every batch of sea moss with limes to minimise the natural flavours of the sea. While some say sea moss has no taste, every one's pallet is different and the moss will taste 'oceany' at times because it is from the ocean.
Yes, Our sea moss is cleaned thoroughly and we remove any pebbles, sea shells or ocean particles that has naturally attached to the sea moss. Because of the range in colours even golden sea moss can have pink and brown colours throughout. When the sea moss is blended, you may see these spec of colours in your sea moss.
We try our very best to guarantee that our products arrive undamaged, but sometimes life happens! To submit a claim for a refund/free replacement please include the following information via email: • Order number • Tracking number • Order date • Name • Address • Photo of damaged/broken product The replacement product will be processed and shipped within a week's time. Thank you so much for your understanding!
We always love to talk about our product and medicinal herbs in general! Never hesitate to reach out to us at email@example.com, and we’ll be more than happy to answer any questions that you may have.