Refund policy

How Returns & Refunds Work

We want you to love your Myla's Moss order — here's how returns and refunds work.

For delivery times, address changes, or what to do if an order is missed or delayed, see our Shipping Policy.

If your order arrives damaged, contact us at contact@mylasmoss.com and we will sort it.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as Sea moss gel). Please get in touch if you have questions or concerns about your specific item.

Refunds
We will notify you once we’ve made a decision on your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.